Shipping policy
Preorders
All products are currently offered on a preorder basis.
Products are produced to order in Portugal after the preorder window closes in order to avoid overproduction and produce only what is needed.
Estimated shipping date for current preorders: no later than 28-06-2026.
Please note that production and shipping timelines are estimates and may occasionally be affected by manufacturing or carrier delays. If there are any significant delays, customers will be updated by email.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping
We currently ship to the Netherlands and countries within the European Union.
Orders are shipped with either PostNL or DHL. The carrier used may depend on the destination, shipping method, or package size.
Orders are typically processed within several business days. At this time, we cannot guarantee same-day or next-day dispatch.
Estimated delivery times after dispatch:
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Netherlands: typically 1–3 business days
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European Union: typically 3–10 business days
Please note that processing and delivery times are estimates and are not guaranteed.
TRACKING
Once your order has shipped, you will receive an email containing your tracking information.
Please allow some time for tracking updates to appear after receiving the shipping confirmation.
LOST OR DELAYED PACKAGES
Once a package has been handed over to the shipping carrier, delivery responsibility lies with the carrier.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us as soon as possible after placing your order.